GetTeck is amazing
Not only does GetTeck repair computers, but they are also amazing at fixing video game systems - Wii, Xbox360, and PS3. Even better, they come to your hose to pick up your system (which is invaluable to stay/work-at-home parents).
Mike Ulloa, the owner, arrived promptly as scheduled at my house to pick up my broken PS3. I wasn't sure what was wrong with it (power supply, yellow light of death, or motherboard!), but Mike assured me that they could fix it, regardless of the issue.
He wasn't boasting. Not only did my PS3 come back as good as new, Mike was more than willing to answer my frequent questions and fill me in on how the repair on my PS3 was coming. Having dealt with Sony's PS3 repair service, this was a blessing for me. Mike explained that my system's power supply was okay, and that they needed to re-ball (re-solder) the processing chips. However, he called a day later to let me know that the problem was more serious. Still, Mike held to his original estimate for repairing my system, replacing the motherboard and re-balling the processor chips all for $175 (make sure you get the coupon from their website).
Even though GetTeck does hundreds of repairs, I felt like they took a personal interest in my work order. You'll never get that level of customer service from Sony. Also, unlike Sony, GetTeck guarantees the repairs for 1 year. And their local! If you need PS3, game system, or PC repairs, you can't go wrong with this company.
Joseph Hargett - Cincinnati, OH
Just Excellent Service
I couldn't be happier with the service received. GetTeck was able to transfer data from my old computer that was no longer working and setup my email files. Their technical knowledge was fantastic and the service was completed in a very professional manner. I will definitely keep them in mind for future needs and recommend them to my friends.
Ron G. - Mason, OH
Just wanted to say thank you . . .
We just wanted to say thank you for taking care of our problem so quickly and spending the extra time to answer all our questions. You have been so helpful and we appreciate all the knowledge you share with us. We will definitely use you for any future computer issues and recommend you to friends and family.
Roy & Bev Morgan - Cincinnati, OH
Never too Old
Mike fixed my problem and explained everything in terms I could understand. The charge was as quoted to the penny. You can't go wrong with GetTeck.
Rex Cochran - Maineville, OH , N/A
Retired and loving it
Mike came to our home, explained what the problem was with our system. He even opened the computer and showed me exactly what the problem was! I was quoted a FLAT rate of what it would cost to fix the computer. He assured me that it would not cost me anything if they could not repair it for the quoted amount. Everything was explained in terms that I could understand. When the repaired system was returned and installed it worked perfectly, faster than before and the bill was as quoted. . .to the penny. I would recommend GetTeck to anyone.
Rex Cochran - Maineville, Ohio
Best PC repair shop I've dealt with
These guys are amazing and so knowledgeable. I had troubles after installing service pack 3 for Windows XP, my computer wouldn’t boot up. They looked at it and they said they would charge their diagnosis fee, which wasn’t much, to find out what’s wrong and wave it if I decided to go with a service. They called me back the same day to let me know they could fix it! I approved the work and it was fixed by the next morning. Usually dealing with computer shops is a pain but they made everything so easy and FAST! If you have any computer problems I highly recommend GetTeck.
snowboardergirl86 - Cincinnati, Ohio
The Cavalry Still Rides
Life is generally grand in PC Universe...until it generally isn't: and when it generally isn't, life can become exceedingly stressful exceedingly quickly. Such was the case in my formerly, blissful piece of technical real estate, on an otherwise uneventful day several weeks ago.
I discovered GetTeck via Google search, and elected to contact them after preliminarily gleaning GetTeck's reputation by reading the many testimonials of customer satisfaction. Also, I found the company's pick-up service to be a very attractive feature. Right away, I was pleased by Mike's personable, knowledgeable and professional communication: he listened patiently as I described the issues with my system. Nothing inspires consumer confidence toward a good product or service, like a strong, positive gut-feeling at the onset. My conversation with Mike produced this positive result. The willingness of GetTeck to stand behind their work through warranty speaks volumes.
GetTeck did a resoundingly excellent job at repairing my PC's capacitors and motherboard. My system was cleaned and checked for problems. GetTeck's level of quality assurance, or test and re-test repairs, ensured that my returned system works without a hitch, and far better than it ran before its issue.
Even more superlatively impressive: Mike made an emergency service call to my home to repair a separate self-imposed issue that occurred when I attempted to repartition my hard drive without success. Mike spent approximately 1 1/2 hours in the late evening rescuing my system. This impromptu service call was appended to the end of an extremely long work day that involved at least one trip out of town. Yet, Mike was as personable, professional and patience as always as he worked doggedly. Yes...the cavalry still rides it seems: under the awesome business banner of GetTeck.
Emmanuelle Yisrael - Cincinnati, OH
Mike is very knowledgeable and was able to solve our home computer problems very quickly. We were particularly pleased that he was familiar with our HP Media Server that we use to back up our home network. Working with Mike was a pleasure. We also were impressed by GetTeck's quick response.
Bob W. - Symmes Township, OH
Excellent Knowledgable Friendly Service
My six year old desk top still functioned, but was slow and clearly had viruses that my anti-virus software could not remove. I called GetTeck and spoke with Mike about my problems. They were very patient and personable and explained my options in lay terms that I could easily understand. I was considering just buying a new computer, but they convinced me that I didn't need to. The next day Mike picked up my machine and took it to the shop for diagnosis. Turns out I had several viruses of the type that hide and are very difficult to isolate and remove. But after a few days my PC was retuned and it was all cleaned up and WORKING GREAT! The flat fee for the service was cost economical and well worth it. Plus, I got tons of good advice from the technicians and really enjoyed talking with them. Now, as a customer of GetTeck, I have an IT expert to call when I need answers. Stop reading testimonials and pick up the phone and call the guys at GetTeck right now!! You will be glad you did.
Bob Jones - Montgomery, OH
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